Frequently Asked Questions

1. Orders and Payments

Q1.1 How can I place an order?

A1.1 You can browse and select the office furniture you like on our website and then add them to your shopping cart. To complete your order, you will need to create an account or log in, choose your preferred payment method, and provide shipping information before confirming the order.

Q1.2 What payment methods do you accept?

A1.2 We accept major credit cards (Visa, MasterCard, American Express)  as payment methods. You can select your preferred payment option during the checkout process.

Q1.3 Are there any sales taxes?

A1.3 Yes, sales taxes may apply depending on your shipping location and applicable state laws. You will see the relevant sales tax details during the checkout process.

2. Shipping and Returns

Q2.1 How much is the shipping cost?

A2.1 The shipping cost varies depending on your shipping address and the dimensions and weight of the selected furniture. You can view specific shipping costs on the shopping cart or checkout page.

Q2.2 What is the estimated delivery time?

A2.2 Delivery times depend on your location and product availability. Typically, we aim to ship your order as soon as possible after confirmation, and we will provide an estimated delivery date.

Q2.3 What is your return policy?

A2.3 If you are not satisfied with your purchase, we offer a return policy. Please contact us within 30 days of receiving the product to learn about the return process and detailed information.

3. Product Information

Q3.1 Do your products come with warranties?

A3.1 Yes, we provide information about warranties, which vary depending on the specific product and its warranty period and conditions. You can find detailed warranty information on the product page or order confirmation.

Q3.2 Do you offer assembly services?

A3.2 Yes, we offer assembly services as an option, with specific fees and availability depending on the type of product. You can choose whether you need assembly services on the shopping cart or checkout page.

4. Accounts and Privacy

Q4.1 Is it required to create an account to make a purchase?

A4.1 Yes, to make a purchase, you are required to create an account. This account will help you track orders and view purchase history conveniently.

Q4.2 How do you handle my personal information?

A4.2 We value your privacy and handle your personal information in accordance with our privacy policy. Detailed information about our privacy policy can be found on our website.